RWHC Office & Training Center 880 Independence Ln
Sauk City
United States

The Teach Back Method - Enhancing Patient Understanding - 2022

Event Starts: 9/15/2022 9:00 AM

Event Ends: 9/15/2022 12:00 PM

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Teach Back Method

The Teach Back Method:
Enhancing Patient Understanding


Thursday, September 15, 2022
9:00 a.m.–12:00 p.m. CST 

(3-hr workshop)

Registration Deadline: August 25th

RWHC Member & Affiliate Member: $135 per person
Non-RWHC Member: $160 per person

Fee includes program handouts.

.3 CEUs


RWHC is approved as a provider of continuing health education by the Wisconsin Society for Healthcare Education and Training (WISHET). RWHC designates this activity for up to 3 contact hours (.3 CEUs) of continuing education for allied health professionals.


Erin Smital

Erin Smital, RN, is the Nursing Professional Development Educator, Nurse Residency Coordinator and Lean Residency Coordinator at the Rural Wisconsin Health Cooperative. Along with being an RN, Erin brings forward years of experience in various leadership roles in and out of healthcare. In addition to developing and presenting numerous leadership and nursing focused workshops, she also provides training in de-escalation as a Certified Non-Violent Crisis Intervention Instructor.

Target Audience: Nurses and other healthcare providers that are responsible for education of patients in hospital or clinic settings.

Program Description: Did you know that 40-80% of medical information patients are given is forgotten immediately? Combine that with the fact that ½ of the information they retain is actually incorrect, and you have a huge problem on your hands. By using the Teach Back Method you can ensure that you are communicating with your patient in a way they understand.You can feel confident that the education you have provided will be retained and utilized by the patient far after discharge.

Participants will learn to:

  • Identify the 4 basic ways patients take in information
  • Increase patient satisfaction 
  • Create an environment that feels safe for the patient
  • Improve outcomes and meet patient needs
  • Use the “Chunk and Check” method for educating the patients

Consider taking this workshop if the following are mostly true for you:

  • You find that your department has increased call backs, re-admissions or multiple unnecessary patient appointments
  • Your patients are often not adhering to the treatment plan
  • There is a disconnect between discharge instructions/after visit summaries and patient understanding
  • You feel as though you are not connecting with your patients

Visit the RWHC Clinical Education Series web page to view all our class offerings.