Wisconsin Quality Residency Program

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Wisconsin Quality Residency Program

Individual module registration is available for quality and other interested current, or rising, hospital leaders looking for a “refresher” in a specific topic.  The fee is $250 per module.  Registration for the full program is $2,500.

Since the Wisconsin Quality Residency Program began in 2014, overwhelmingly positive feedback has been received. Here is some feedback received from past Quality Residents:

  • The presenters were great! (multiple modules)
  • I liked all the resources that presenters are supplying. It is interesting to see how they are used to correct findings. (Accreditation and Survey Readiness Module)
  • The resources and where to access them will be very beneficial when needed. (Quality Measure Requirements Module)
  • I liked all of the interactive activities! (Performance Improvement, Change Management Module)
  • I loved all the tools that were presented and LOVED the real life examples. (Safety, High Reliability, Risk Module)

Those from Critical Access Hospitals should contact Janet Wagner and Jenny Pritchett (see contact information below) for possible funding that may be available from the WORH Flex grant.

For Questions, Please Contact:

Janet Wagner
 BSN, MS-OLQ, CPHQ
Quality Services Senior Manager
Rural Wisconsin Health Cooperative
608.644.3258

jwagner@rwhc.com

Jenny Pritchett
 RN, BSN, MPH, MBA, CIC, CPHQ
Clinical Quality Improvement Manager
Wisconsin Hospital Association
608.274.1820

jpritchett@wha.org


MODULE SCHEDULE 2026-2027 

  • Full day modules offered the 2nd day of each month from 9:00 am-3:30 pm.
  • Coach Calls ( Full Program Participants only). 11:00am-12:00pm the 4th Wednesday of each month.

MODULE 1 - LEADING AS A QUALITY HEALTHCARE PROFESSIONAL

Wednesday, September 9, 2026 | 9:00am – 3:30pm CT (In Person at RWHC)

· Understanding the Scope of your Role as a Quality Leader

· Support the Organizational Strategic Plan, Mission, Vision, & Values with Quality Initiatives

· Engaging Stakeholders from Senior Leaders to Front Line Staff

Presenters: Panel Discussion from 3 different hospitals

MODULE 2 - ACCREDITATION / SURVEY READINESS

Wednesday, October 14 2026 | 9:00am – 3:30pm CT Zoom (Virtual)

· Accreditation / Survey Readiness

· Strategies and Tools for Managing Surveys

Presenters: Holly DeMarce and Jason Lee Mayo Clinic Health System

MODULE 3 – Performance Improvement & Change Management

Wednesday, November 11, 2026 | 9:00am – 3:30pm CT (In Person at WHA)

· How to Choose a Methodology

· Plan, Do, Study, Act (PDSA) Cycle

· Project Facilitation Strategies and Management Tools

· Project Selection Process

· Selecting a Project Solving Methodology

· Tools for Project Management

MODULE 4 - QUALITY MEASURE REQUIREMENTS

Wednesday, December 9, 2026 | 9:00am – 3:30pm CT Zoom (Virtual)

· Types of Measures

· Federal and State Reporting Requirements

· Interoperability

· Navigate Quality Related Public Reporting Sites

Presenter: Janet Wagner, RWHC

MODULE 5 - USING DATA TO MAKE DECISIONS

Wednesday, January 13, 2027 | 9:00am – 3:30pm CT Zoom (Virtual)

· Tools to Display and Report Data

· Data Collection and Analysis in Excel

· Mock Data Demo with Group Participation

Presenters: Jason Gillis and Chris Barnett, HSHS

MODULE 6 - HOSPITAL COMPLIANCE: STATE AND FEDERAL OVERSIGHT

Wednesday, February 10, 2027 | 9:00am – 3:30pm CT Zoom (Virtual)

· Hospital Regulatory Oversight and Survey Process

· Emergency Medical Treatment and Labor Act 101

· Frequently Cited Deficiencies

Presenter: Wisconsin Department of Health Services

MODULE 7 - CREATING A CULTURE OF SAFETY, High Reliability, & Risk Management

Wednesday, March 10, 2027 | 9:00am – 3:30pm CT Zoom (Virtual)

· Understanding High Reliability Organizations

· Just Culture and Characteristics of a Culture of Safety

· Sentinel/ Adverse Events

· Root Cause Analysis/ Failure Modes and Effect Analysis

· Disclosure of Info

· Informed Consent

· Protected Information

MODULE 8 - ENGAGING CLINICIAN ACCOUNTABILITY IN QUALITY

Wednesday, April 14, 2027 | 9:00am – 3:30pm CT Zoom (Virtual)

· Medical Staff/ Med Exec

· Committee Services and Impact on Quality

· Peer Review Processes as Educational Rather than Punitive

· Ongoing Professional Practice Evaluations/ Focused Professional Practice Evaluations

MODULE 9 - POPULATION HEALTH AND CARE TRANSITIONS

Wednesday, May 12, 2027 | 9:00am – 3:30pm CT Zoom (Virtual)

· Care Coordination Strategies and Best Practices

· Impact of Social Determinants of Health on Health Outcomes

MODULE 10 - Putting It All Together and Graduation

- Only included with purchase of all 2026-2027 program modules -

Wednesday, June 16, 2027 | 9:00am – 3:30pm CT (In-person at WHA)

• Sharing success and challenges and ideas with the group

• Brainstorm with other participants on a new idea to implement