Wisconsin Quality Residency Program

Wisconsin Quality Residency Program

Individual module registration is available for quality and other interested current, or rising, hospital leaders looking for a “refresher” in a specific topic.  The fee is $350 per module.

For CAH’s, the fee is $250 per module  thanks to the WORH support of a $100 stipend for individual module registration.

Since the Wisconsin Quality Residency Program began in 2014, overwhelmingly positive feedback has been received. Here is some feedback received from past Quality Residents:

  • The networking is wonderful!
  • It was an enlightening day and provides some hope to be able to do this job (Leading as a Healthcare Professional Module 1)
  • Denise Balboa was VERY knowledgeable. This was a topic I have been trying to wrap my head around as we have an upcoming survey within the next year. This will be my first survey and gaining knowledge and confidence has been a relief. (Compliance State and Federal Regulations Module)
  • I would not change anything, EXCEPT I wish I had this information when I started in this role! (Measure Requirements Module)
  • All the Project Management tools provided are great (Performance Improvement Module)

    Scroll below to view the 2025-2026 Quality Residency Program Module Schedule.

    For Questions, Please Contact:

    Janet Wagner, BSN, MS-OLQ, CPHQ
    Quality Services Senior Manager
    Rural Wisconsin Health Cooperative
    608.644.3258

    jwagner@rwhc.com

    Jenny Pritchett, RN, BSN, MPH, MBA, CIC, CPHQ
    Clinical Quality Improvement Manager
    Wisconsin Hospital Association
    608.274.1820

    jpritchett@wha.org

    Guest Registration - Individual Modules
    2025-2026 Program Modules (Select 1 or more)

    Fee: $350 per person for each module

    MODULE SCHEDULE

    • Full day modules offered monthly from 9:00 am-3:30 pm.
    • A virtual 1 hour “Coaching Call” monthly to introduce and prepare for the next module, follow-up on questions from the previous module and engage in discussion.



    MODULE 2 - ACCREDITATION / SURVEY READINESS

    Wednesday, October 8, 2025 | 9:00am – 3:30pm CT   Zoom (Virtual)

    • Accreditation / Survey Readiness
    • Strategies and Tools for Managing Surveys

    Presenter: Holly DeMarce and Jason Lee Mayo Clinic Health System

    MODULE 3 - HOSPITAL COMPLIANCE: STATE AND FEDERAL OVERSIGHT

    Wednesday, November 12, 2025 | 9:00am – 3:30pm CT   Zoom (Virtual)

    • Hospital Regulatory Oversight and Survey Process
    • Emergency Medical Treatment and Labor Act 101
    • Frequently Cited Deficiencies
    • Plans of Correction Process
    • Presenters: Valerie Dehline DHS Nurse Consultant II

    Presenter: Valerie Dehline DHS Nurse Consultant II

    MODULE 4 - QUALITY MEASURE REQUIREMENTS

    Wednesday, December 10, 2025 | 9:00am – 3:30pm CT   Zoom (Virtual)

    • Types of Measures
    • Federal and State Reporting Requirements
    • Federal and State Reporting Requirements
    • Interoperability
    • Navigate Quality Related Public Reporting Sites

    Presenters: Janet Wagner, RWHC, Samantha Peck, WORH

    MODULE 5 - USING DATA TO MAKE DECISIONS

    Wednesday, January 14, 2026 | 9:00am – 3:30pm CT   (In Person at WHA)

    • Tools to Display and Report Data
    • Data Collection and Analysis in Excel
    • Mock Data Demo with Group Participation

    Presenters: Jason Gillis and Chris Barnett, HSHS

    MODULE 6 - PERFORMANCE IMPROVEMENT & CHANGE MANAGEMENT

    Wednesday, February 11, 2026 | 9:00am – 3:30pm CT   (In Person at WHA)

    • Define quality and process improvement methodologies
    • Use key quality tools and techniques to support process improvement initiatives
    • Explain core concepts and models of change management
    • Identify common challenges and resistance to change, along with strategies to address them
    • Apply practical tools to support planning, communication, and implementation of change initiatives

    Presenters: Larry Dux, MBA, CPHIMS, CPDHTS, LFHIMSS & Brenda Fairfull - FMLH

    MODULE 7 - CREATING A CULTURE OF SAFETY, HIGH RELIABILITY, & RISK MANAGEMENT

    Wednesday, March 11, 2026 | 9:00am – 3:30pm CT   Zoom ( Virtual)

    • Understanding High Reliability Organizations
    • Just Culture and Characteristics of a Culture of Safety
    • Sentinel/ Adverse Events
    • Root Cause Analysis/ Failure Modes and Effect Analysis
    • Disclosure of Info
    • Informed Consent
    • Protected Information

    Presenter: Sharon Rateike, MS, CPHRM, CPHQ - ECRI

    MODULE 8 - CLINICIAN ACCOUNTABILITY IN QUALITY

    Wednesday, April 8, 2026 | 9:00am – 3:30pm CT   Zoom ( Virtual)

    • Medical Staff/ Med Exec
    • Committee Services and Impact on Quality
    • Peer Review Processes as Educational Rather than Punitive
    • Ongoing Professional Practice Evaluations/ Focused Professional Practice Evaluations

    Presenters: Tracy Katzer and Dr Kaye-Eileen Willard - Ascension

    MODULE 9 - POPULATION HEALTH AND CARE TRANSITIONS

    Wednesday, May 13, 2026 | 9:00am – 3:30pm CT   Zoom ( Virtual)

    • Care Coordination Strategies and Best Practices
    • Impact of Social Determinants of Health on Health Outcomes

    Presenter: TBD