Communication Cornerstones

Communication Cornerstones:
Foundational Blocks for Effective Interactions

 Bi-Monthly Lunch-N-Learn

VIRTUAL ONLY

Third Thursday of Every Other Month
Beginning February 2025
12:30-1:15 pm CST each session
Unlimited number of participants per facility

PLEASE NOTE: We request that each participant participate from his/her computer, and use a webcam. This will allow you to participate in the breakout group discussions that are an important part of the learning experience.

Annual Series Fee: 
$2,400 per RWHC Member facility *
$2,900 per RWHC Non-RWHC Member facility *

*Each hospital and its hospital-owned clinics are defined as one facility. Each independently-owned clinic is defined as one facility.

Fee includes access to the bi-monthly, virtual/live sessions and recordings, plus associated program materials. Access to all 6 recordings and materials will be available through June 2026.

Fee will be invoiced to the facility and is non-refundable.

REGISTER HERE
2025 FACILITY REGISTRATION

Don’t miss your chance to join live sessions! Join by February 1. (Access to all of the year’s recordings will be available if registering after the deadline.)

Visit the RWHC Leadership Series web page to view all our class offerings.

Target Audience:

All healthcare-related employees in any role across the facility.

Program Description:

Effective interactions play an integral part to the achievement of patient experiences and coworker relationships. Every employee contributes to that success both directly and indirectly. Enhancing interaction skills such as communication, conflict resolution, trust, service, confidentiality, and respect can go a long way towards not only elevating patient satisfaction, but also employee retention and engagement efforts.

The challenge is…how can hospital organizations affordably train frontline staff in these skills, given the variety of shifts and demands of the work their service requires? We have a solution! Based on the input of the members from the RWHC Human Resource Roundtable, our Education Team has created a flexible way to deliver upon the request to meet these needs for all employees.

How It Works:

  • Each subscription allows a hospital organization access to all 6 sessions, their recordings, and materials. 
  • Two weeks before each session, the facility’s identified superuser will be sent the link for virtual participation, including related materials (handouts and/or facilitator guides) for use during live sessions and breakouts. 
  • Each organization can choose how they wish to communicate the virtual lunch-n-learn sessions, the method by which they utilize the link, and how they want to encourage participation among staff.
  •  Facilities can choose who to include and how to broadcast the sessions through several means: 
      1. -  In one centralized location for a large group with a facilitator 
        -  Individually by sharing the link and materials broadly throughout the facility 
        - As small groups or departments by sharing the link and materials with department managers 
  • For those unable to participate in the live sessions, recordings of the lunch-n-learns and the materials will be available for the superuser to access via their individualized RWHC portal. The superuser can then copy and share the recording link and materials freely across the facility as needed. The links can be posted to organizational intranet sites if desired for easy access. 
  • The growing list of recordings and materials will be available within two weeks following a live session.
  • Access to recordings and materials will continue through June 2025, at which point the links will expire, allowing up to 6 months beyond the final session for organizations to use the training and materials. 
  • Each year, a fresh series of training topics will be made available.

Instructors:

Erin Smital

RN, Nursing Professional Development Educator, Nurse Residency Coordinator

Cella Janisch Hartline

RN, BSN, PCC Professional Certified Coach, Nursing Leadership Senior Manager

Jo Anne Preston

MS, Workforce & Organizational Development Senior Manager

Corrie Searles

MPT, Leadership Development Educator

Sarah Ewers

BSN, RN, Nursing Clinical Development Educator

Year 2 Program Offerings:
 Month/Topic
 Description
February 20, 2025
Belonging is More Than Fitting
Our need for belonging, what it means, and how it helps our organizations | How our biases get in the way of promoting inclusion & acceptance of others
April 17, 2025
Giving and Receiving Feedback with Grace
Sharing feedback in a way that others can hear | Being open to and receiving feedback from others free of defensiveness
June 19, 2025
Seeing with Different Eyes – Appreciating the Strength Generational Diversity Brings Us
Understand how generational viewpoints are formed | Recognizing the unique perspectives shared by different generations | Appreciating how they compliment the working relationships between coworkers and with patients
August 21, 2025
Creating a Trusting
Relationship with Others

We each have leadership traits within us | Leadership is a choice we make each day—for ourselves and for others | How to live into our unique potential
October 16, 2025
Using Communication Tools
Their Intended Way

Acknowledging our ownership in our career development | Setting SMART goals | How to assertively ask for the support needed to continue career growth
December 18, 2025
Stepping into Accountability
Recognizing our own accountabilities | Taking ownership for our choices, our behaviors, our actions

We are open to feedback regarding future topics. Feel free to share your thoughts and suggestions!