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Wait! There's More! Customer Service Delivered
with Excellence - Chapter 2 (3-hour)
Thursday, November 12, 2026
9:00 am to 12:00 pm CT
PLEASE NOTE: We request that you participate from your own computer and use a webcam. This will allow you to participate in the breakout group discussions that are an important part of the learning experience.
Registration deadline is October 22
Missed the deadline? Click here to inquire if spots remain.
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Fee:
RWHC Member & Affiliate Member
$180 per person
Non-RWHC Member
$220 per person
Fee includes program materials.
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0.3 CEUs
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RWHC is approved as a provider of continuing health education by the Wisconsin Society for Healthcare Education and Training (WISHET). RWHC designates this activity for up to 3 contact hours (0.3 CEUs) of continuing education for allied health professionals.
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Instructor:
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Corrie Searles , MPT, Leadership Development Educator
With her 20+ years of experience in leadership both in and out of healthcare, her past roles have included leadership for therapy teams in hospitals, long term care, outpatient, and home health, as well as Cardiac Rehab, Occupational Health, Fitness Centers, and Stress Testing. Corrie has extensive experience in continuous improvement methodology and a passion for leadership development training. She has a Master ’s in Physical Therapy, a Certificate in Organizational Leadership, and a Certificate in Customer Service & Leadership training with Achieve Global. She is certified to teach Crucial Conversations through Vital Smarts in addition to being a certified coach for Shift Positive 360.
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Target Audience:
Any healthcare related worker
Program Description:
Delivering excellent customer service skills day after day in today’s environment can be draining. Join this workshop to recharge your service battery and polish your delivery skills. Explore routine practices that can keep patient, family, and coworker service concerns at bay and satisfaction at its highest. Also hone your skills in responding when, despite all your best efforts, customers get heated. Lastly, recognize the need for a support network to keep the drive towards service at its peak on those tough days. This class is for anyone who interacts with others in the course of their day.
Program Objectives - Participants will learn to:
- Apply the RATER Factors for delivering good customer service
- Practice techniques to meaningfully connect (the FEEL before the FIX)
- Explore 2 ways to engage customers when attempting to FIX a concern
- Identify support within our network for self-care
Consider taking this workshop if the following are mostly true for you:
- Your role requires routine interaction with patients, family members, or coworkers
- You are committed to delivering outstanding service each day
- You’re feeling a bit burnt out – serving others is tough. You need a recharge
- You’re looking for a couple of new approaches in serving others well
- You had so much fun in our other customer service and service recovery workshops, you can’t wait to come back for more!
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