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Inspiring Trust with Patients(3-hr)
Wednesday, August 19, 2026
9:00 am to 12:00 pm CT
Please Note: We request that you participate from your own computer, and use a webcam. This will allow you to participate in the breakout group discussions that are an important part of the learning experience.
Registration deadline is July 29th
Missed the deadline? Click here to inquire if spots remain.
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Fee:
RWHC Member & Affiliate Member
$180 per person
Non-RWHC Member
$220 per person
Fee includes program materials.
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0.3 CEUs
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RWHC is approved as a provider of continuing health education by the Wisconsin Society for Healthcare Education and Training (WISHET). RWHC designates this activity for up to 3 contact hours (0.3 CEUs) of continuing education for allied health professionals.
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Instructor:
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Corrie Searles , MPT, Leadership Development Educator, Manager
With her 20+ years of experience in leadership both in and out of healthcare, her past roles have included leadership for therapy teams in hospitals, long term care, outpatient, and home health, as well as Cardiac Rehab, Occupational Health, Fitness Centers, and Stress Testing. Corrie has extensive experience in continuous improvement methodology and a passion for leadership development training. She has a Master ’s in Physical Therapy, a Certificate in Organizational Leadership, and a Certificate in Customer Service & Leadership training with Achieve Global. She is certified to teach Crucial Conversations through Vital Smarts in addition to being a certified coach for Shift Positive 360.
csearles@rwhc.com | 608-643-1057
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Target Audience:
Healthcare professionals across all roles who are committed to improving patient relationships and delivering more compassionate, trust-centered care
Program Description:
In today's fast-paced healthcare environment, clinical excellence alone is not enough—patients also need to feel seen, heard, and genuinely cared for. This interactive workshop explores the human side of healthcare, focusing on how providers can build trust, strengthen relationships, and create more compassionate patient experiences. Attendees will learn how small shifts in behavior and mindset can profoundly impact patient confidence, satisfaction, and outcomes. This session emphasizes reconnecting with the purpose behind healthcare: caring for people, not just treating conditions. Whether you’re a clinician, administrator, or support staff member, you’ll leave with actionable tools to foster trust, reduce patient anxiety, and bring more meaningful care into every interaction.
Participants will learn to:
- Identify the benefits for patients & staff when authentic trust is present and the consequences when it’s absent
- Explore & practice the 4 elements of the Trust Equation to understand the barriers & opportunities for patient trust
- Appreciate how sincerity & listening strongly contribute to demonstrating care & promoting trust with patients
Consider taking this workshop if the following are mostly true for you:
- You recognize that interactions over the past 5-10 years have gone from personal to transactional…and you’d like to reverse the trend
- You desire to elevate the patient experience & build better relationships with patients
- You want to inspire patients to be more engaged in their care
- You’d like to help patients open up about their health concerns in a way they feel safe
- You’d like to feel better about the care you’re providing and connect with patients in ways you aren’t able to routinely connect
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