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The Teach Back Method - Enhancing Patient Understanding - 2026

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Teach Back Method

The Teach Back Method:
Enhancing Patient Understanding (3-hr)

Virtual Only

Thursday, July 16, 2026

9:00 a.m.–12:00 noon CT 
 

PLEASE NOTE: We request that you participate from your own computer, and use a webcam. This will allow you to participate in the breakout group discussions that are an important part of the learning experience.

Registration Deadline: June 25th

Missed the deadline? Click here to inquire if spots remain.

Fee:

RWHC Member & Affiliate Member:
$180 per person

Non-RWHC Member:
$220 per person

Fee includes program handouts

0.3 CEUs
WISHET logo

RWHC is approved as a provider of continuing health education by the Wisconsin Society for Healthcare Education and Training (WISHET). RWHC designates this activity for up to 3 contact hours (0.3 CEUs) of continuing education for allied health professionals.

Instructor:

Erin Smital

Erin Smital, BS, RN, is the Nursing Professional Development Educator, Nurse Residency Coordinator and Lean Residency Coordinator at Rural Wisconsin Health Cooperative. Along with being an RN, Erin brings forward years of experience in various leadership roles in and out of healthcare. In addition to developing and presenting numerous leadership and nursing focused workshops, she also provides training in de-escalation as a Certified Non-Violent Crisis Intervention Instructor.
esmital@rwhc.com, 608-643-1066

Target Audience:
Nurses and other healthcare providers that are responsible for education of patients in hospital or clinic settings.

Program Description:
Did you know that 40-80% of medical information patients are given is forgotten immediately? Combine that with the fact that ½ of the information they retain is actually incorrect, and you have a huge problem on your hands. By using the Teach Back Method you can ensure that you are communicating with your patient in a way they understand.You can feel confident that the education you have provided will be retained and utilized by the patient far after discharge.

Program Objectives - Paricipants will learn to:

  • Identify the 4 basic ways patients take in information
  • Increase patient satisfaction
  • Create an environment that feels safe for the patient
  • Improve outcomes and meet patient needs
  • Use the “Chunk and Check” method for educating the patients

Consider taking this workshop if the following are mostly true for you:

  • You find that your department has increased call backs, re-admissions or multiple unnecessary patient appointments
  • Your patients are often not adhering to the treatment plan
  • There is a disconnect between discharge instructions/after visit summaries and patient understanding
  • You feel as though you are not connecting with your patients

Visit the RWHC Clinical Education Series web page to view all our class offerings. 

Along with the workshops, the clinical topics are available for On-Site Training.
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