Registration

EMPOWERING STAFF: Using Questions to Foster Critical Thinking & Challenge Victim Thinking (3-hr)

Tuesday, February 25, 2025

9:00 am to 12:00 pm CT

PLEASE NOTE: We request that each participant participate from his/her own computer and use a webcam. This will allow you to participate in the breakout group discussions that are an important part of the learning experience.

Registration deadline is February 4^th

Missed the deadline?
Click here to inquire if spots remain.

Fee:

RWHC Member & Affiliate Member:
$150 per person

Non-RWHC Member:
$180 per person  

Fee includes program materials. 

Instructor:

Corrie Searles, MPT, Leadership Development Educator With her 20+ years of experience in leadership both in and out of healthcare, her past roles have included leadership for therapy teams in hospitals, long term care, outpatient, and home health, as well as Cardiac Rehab, Occupational Health, Fitness Centers, and Stress Testing. Corrie has extensive experience in continuous improvement methodology and a passion for leadership development training. She has a Master’s in Physical Therapy, a Certificate in Organizational Leadership, and a Certificate in Customer Service & Leadership training with Achieve Global. She is certified to teach Crucial Conversations through Vital Smarts in addition to being a certified coach for Shift Positive 360. csearles@rwhc.com  608-643-1057

Target Audience:

Healthcare supervisors and managers, both experienced and new in their role

Program Description:

Studies are revealing two things: 1) Everyone is being expected to do more with less – the plates of leaders are full and getting fuller, which isn’t sustainable long-term…and 2) Today’s employees value development—it’s a major contributing factor for their engagement and ongoing retention. The tension of those two realities created by strained staffing models often results in finger-pointing and blame. The drama and extra work this creates for leaders drains the already limited and valuable resources of time and energy. We need to approach work differently for everyone’s sake.

This workshop offers approaches based in research that leaders can employ to ease their demands for day-to-day problem-solving and fire-fighting (allowing time for more strategic focus) while growing the skills and capabilities of the employees they are serving. It also teaches ways to challenge the victim thinking that accompanies the self-talk of hard times, increasing the employees’ focus on resolution and action rather than blame.

Program Objectives - Participants will learn to:

1. Understand why using questioning techniques leads to better outcomes for you and employees
2. Learn and practice use of the Socratic method for promoting critical thinking
3. Develop skills for prompting and encouraging further critical thinking demonstration in others
4. Apply the QBQ philosophy to increase accountability, limit victim thinking, and reduce blaming

Consider taking this workshop if the following are mostly true for you:

• Your days often unravel as a result of unexpected emergencies you get called upon to address.
• The list of things to fix is long and you feel alone in the effort.
• You spend so much time fighting fires that you often lack the time to think strategically.
• You sometimes avoid interacting with the staff of your department because conversations with them results in identifying more issues and creating more work.
• You try to engage employees in problem-solving but they don’t feel they know what to do, so you often step in to help.
• You get pulled in to solve concerns that you think the employees could resolve without you.
• Employees seek you out for advice and your blessing on decisions you suspect they would handle fine without your input.
• You have a few individuals you’d like to develop but you don’t have any formal promotions or a large budget for education to offer them. You’re looking for other ways to grow them.

Visit the RWHC Leadership Series web page to view all our class offerings.