Quality Programs

  • Credentials Verification Services - More and more organizations are outsourcing credentials verification due to the expense involved with this labor intensive function. The staff time devoted to interpreting regulatory requirements, developing internal processes, seeking provider cooperation and acquiring primary source verification can be costly. 
  • CAHPS Hospital Survey-   The CAHPS Hospital Survey, a program of the U.S. Agency for Healthcare Research and Quality (AHRQ), is designed to collect patient satisfaction information from hospital inpatients. RWHC is an approved vendor for this program.
  • Outpatient Satisfaction Survey - As consumers become more educated about health care and competition increases, it becomes critical for you to measure the satisfaction level of your patients and other customers on a daily basis. Every encounter with your staff provides an opportunity to enhance the quality of care and service at your facility.
  • Emergency Department Survey (includes an optional Urgent Care Survey)  The Emergency Department of a hospital is a key entry point for many consumers into your healthcare facility. Their experience in the ED may well determine whether they return to your hospital for future services. And it is the type of experience frequently shared with family and friends. So it is critical that you use this opportunity to “put your best foot forward”. The RWHC Emergency Department Patient Satisfaction Survey is designed to gather useful patient feedback based on their experience. The survey, which is administered by mail, is ‘visit specific’; a patient would complete it as soon as possible after visiting your facility.
  • Meaningful Use - The Quality Indicators Program is certified as an EHR Module for Stages One and Two of Meaningful Use clinical quality measures reporting. This certification, along with our current Core Measures Program provides an opportunity to maximize staff time, efficiency, and data accuracy while meeting your multiple quality measure submission requirements.
  • Peer Review Service - In the late 1980s, a group of RWHC members identified the need for an objective, retrospective review of the medical/surgical management of cases – with a strong emphasis on confidentiality. It was also important that the program focus on the quality of the health care delivery process, from a system-specific or clinical aspect.
  • Provider Quality Measures - Much like the Quality Indicators Program here at RWHC this new QoS measurement tool makes use of online webpages entered with non-personal healthcare information to determine if recommended care was performed. This program makes use of some retired core measures as well as measures featured in the PQRS program. We are always open to more measures to further improve the Provider Quality measures (PQM) program.
  • Quality Indicators Program - From board presentations and annual reports, to implementing major changes, no health care organization can afford to do without performance measurement data. The RWHC Quality Indicators program has met the criteria for inclusion in the accreditation process and is included on The Joint Commission's list of acceptable systems. RWHC is committed to meeting future criteria established by The Joint Commission.
  • Quality Residency Program - RWHC and the Wisconsin Hospital Association, along with their planning partners are excited to offer the Wisconsin Quality Residency Program! This flagship program offers a two-year track of structured learning modules where the novice quality leader is highly engaged in an interactive, reflective, and enriched learning environment. The program begins in March, 2014. This program is open to RWHC members and non-members. Please open this link for a program overview and application packet!
  • Reimbursement Credentialing - Another unique credentialing service offered by RWHC focuses on reimbursement. With the growing number of health plans and payers requesting information about providers, it's reassuring to know that there is a service available to meet this demand in an accurate and cost-effective manner.
  • Stroke Systems of Care Task Force - Rural Wisconsin Health Cooperative (RWHC) is facilitating a second “Stroke Systems of Care” task force to help hospitals achieve Acute Stroke Ready Hospital (ASRH) criteria. This task force is intended to expand the learning from the first 4 sessions offered 2015-2016 as well as educate new hospital teams to stroke best practices.
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