Credentials Verification Services - More and more organizations are outsourcing credentials verification due to the expense involved with this labor intensive function. The staff time devoted to interpreting regulatory requirements, developing internal processes, seeking provider cooperation and acquiring primary source verification can be costly.
CAHPS Hospital Survey- The CAHPS Hospital Survey, a program of the U.S. Agency for Healthcare Research and Quality (AHRQ), is designed to collect patient satisfaction information from hospital inpatients. RWHC is an approved vendor for this program.
Outpatient Satisfaction Survey - As consumers become more educated about health care and competition increases, it becomes critical for you to measure the satisfaction level of your patients and other customers on a daily basis. Every encounter with your staff provides an opportunity to enhance the quality of care and service at your facility.
Emergency Department Survey (includes an optional Urgent Care Survey)
The Emergency Department of a hospital is a key entry point for many consumers into your healthcare facility. Their experience in the ED may well determine whether they return to your hospital for future services. And it is the type of experience frequently shared with family and friends. So it is critical that you use this opportunity to “put your best foot forward”. The RWHC Emergency Department Patient Satisfaction Survey is designed to gather useful patient feedback based on their experience. The survey, which is administered by mail, is ‘visit specific’; a patient would complete it as soon as possible after visiting your facility.
Peer Review Service - In the late 1980s, a group of RWHC members identified the need for an objective, retrospective review of the medical/surgical management of cases – with a strong emphasis on confidentiality. It was also important that the program focus on the quality of the health care delivery process, from a system-specific or clinical aspect.
Quality Indicators Program - From board presentations and annual reports, to implementing major changes, no health care organization can afford to do without performance measurement data. The RWHC Quality Indicators program has met the criteria for inclusion in the accreditation process and is included on The Joint Commission's list of acceptable systems. RWHC is commited to meeting future criteria established by The Joint Commission.
Meaningful Use - The Quality Indicators Program is certified as an EHR Module for Stage One Meaningful Use. This certification, RWHC MU v11.1, along with our current Core Measures Program provides an opportunity to maximize staff time, efficiency, and data accuracy while meeting your multiple quality measure submission requirements.
Reimbursement Credentialing - Another unique credentialing service offered by RWHC focuses on reimbursement. With the growing number of health plans and payers requesting information about providers, it's reassuring to know that there is a service available to meet this demand in an accurate and cost-effective manner.