Concluding Observations Re Shared Services
Network goals frequently satisfied by shared services.
They must produce real member benefit.
Member and ìnetworkî perspectives may differ.
They are shaped by the environment (market, technology, member proximity and relationships).
Successful services help to builds trust to build service.
The decision to offer a service and the decision to use a service are determined by financial & other criteria.
More complex services require more complex structures.
Shared services increase network cohesion.