RWHC Office & Training Center
880 Independence Ln
Sauk City
Wisconsin
53583
United States
Nursing Ancillary Support- The Journey of Professionalism: 2025
Event Starts: 2/4/2025 9:00 AM
Event Ends: 2/4/2025 3:30 PM
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Nursing Ancillary Support:
The Journey of Professionalism

CANCELLED
Tuesday, February 4, 2025
9:00 am - 3:30 pm CT
PLEASE NOTE: We request that each participant participate from his/her own computer and use a webcam. This will allow you to participate in the breakout group discussions that are an important part of the learning experience.
Registration Deadline: January 14th
Missed the deadline?
Click here to inquire if spots remain.
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FEE:
RWHC Member & Affiliate Member:
$200 per person
Non-RWHC Member:
$240 per person
Fee includes program handouts.
0.6 CEUs
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RWHC is approved as a provider of continuing health education by the Wisconsin Society for Healthcare Education Training (WISHET). RWHC designates this activity for up to 6 contact hours (0.6 CEUs) of continuing education for allied health professionals.
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Presenter:
Cella Janisch-Hartline, RN, BSN, PCC Professional Certified Coach, is the Nursing Leadership Senior Manager for Rural Wisconsin Health Cooperative. Cella brings her experience from over 40 years in various rural healthcare leadership positions to her work as she combines her passion for nursing, leadership, coaching and teaching. Named the 2018 Outstanding Educator through the National Rural Health Association, she engages healthcare participants across the country with her humorous, action-oriented and compassionate approach.
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Target Audience:
Nursing ancillary support roles, i.e. certified nursing assistants, personal care workers, technicians, health unit clerks, licensed practical nurses, and medical assistants
Program Description:
There will be a strong emphasis on what professionalism looks like described in specific behaviors and will challenge the individual to a higher level of personal and professional accountability within their job role and responsibilities. Emphasis will also be placed on enhancing interpersonal skills which will allow the individual to have more confidence when needing to speak up about concerns. In addition, the workshop will focus on how to develop personal and professional boundaries when dealing with hierarchy staff, patients/families, and politics within the work environment. The importance of front line customer service will be emphasized. Come join us and reignite the passion you have for your personal professional journey.
Program Objectives – Participants will be able to:
- Define professionalism while identifying measurable behaviors that demonstrate the concept in the workplace
- Review and demonstrate assertive communication and conflict resolution skills
- Discuss the role of front-line customer service in these types of job roles
- Establish and maintain professional boundaries with staff hierarchy and patients/families
- Increase overall personal and professional accountability
Visit the RWHC Clinical Education Series web page to view all our class offerings
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