Nursing Ancillary Support- The Journey of Professionalism: March 24, 2017

Starts: 3/24/2017 9:00 AM

Ends: 3/24/2017 3:30 PM

Dear Healthcare Professionals:
RWHC is pleased to provide the following Clinical Education Series program:
Nursing Ancillary Support: The Journey of Professionalism

Friday, March 24, 2017

9:00 a.m. – 3:30 p.m.
RWHC Office & Training Center
880 Independence Lane, Sauk City

Registration Deadline: March 3

RWHC Member: $160
Non-RWHC Member: $190

Fee includes program handouts, refreshments and lunch. Please contact RWHC with any special dietary needs. 

0.6 CEUs
RWHC is a CEU provider through the Wisconsin Society for Healthcare Education & Training (WISHET)


  • Cella Janisch-Hartline, RN, BSN, Nursing Leadership Senior Manager, RWHC
  • Joy Pfeffer, RN, BSN, Clinical Educator, RWHC

Target Audience: Nursing ancillary support roles, i.e. certified nursing assistants, personal care workers, technicians, health unit clerks, licensed practical nurses

Program Description: There will be a strong emphasis on what professionalism looks like described in specific behaviors and will challenge the individual to a higher level of personal and professional accountability within their job role and responsibilities. Emphasis will also be placed on enhancing interpersonal skills which will allow the individual to have more confidence when needing to speak up about concerns. In addition, the workshop will focus on how to develop personal and professional boundaries when dealing with hierarchy staff, patients/families, and politics within the work environment. The importance of front line customer service will be emphasized. Come join us and reignite the passion you have for your personal professional journey.

PROGRAM OBJECTIVES – Participants will be able to:

  1. Define professionalism while identifying measurable behaviors that demonstrate the concept in the workplace
  2.  Review and demonstrate assertive communication and conflict resolution skills
  3.  Discuss the role of front-line customer service in these types of job roles
  4.  Establish and maintain professional boundaries with staff hierarchy and patients/families
  5.  Increase overall personal and professional accountability

Visit the RWHC Clinical Series web page to view all our class offerings.

If you would like more information about the RWHC Clinical Series, please email Education Services Manager, Carrie Ballweg, or call 608-643-2343.

Event Location

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