- Cella Janisch-Hartline, RN, BSN, Nursing Leadership Senior Manager, RWHC
- Joy Pfeffer, RN, BSN, Clinical Educator, RWHC
Target Audience: Nursing ancillary support roles, i.e. certified nursing assistants, personal care workers, technicians, health unit clerks, licensed practical nurses
Program Description: There will be a strong emphasis on what professionalism looks like described in specific behaviors and will challenge the individual to a higher level of personal and professional accountability within their job role and responsibilities. Emphasis will also be placed on enhancing interpersonal skills which will allow the individual to have more confidence when needing to speak up about concerns. In addition, the workshop will focus on how to develop personal and professional boundaries when dealing with hierarchy staff, patients/families, and politics within the work environment. The importance of front line customer service will be emphasized. Come join us and reignite the passion you have for your personal professional journey.