Conflict: Building Trust through Skillful Conversations - Jan 29, 2019

Starts: 1/29/2019 9:00 AM

Ends: 1/29/2019 3:30 PM

Conflict: Building Trust through Skillful Conversations

Tuesday, January 29, 2019
9:00 a.m. – 3:30 p.m.

RWHC Office & Training Center
880 Independence Lane, Sauk City, WI

Registration Deadline: January 8th

RWHC Member & Affiliate Member: $160
Non-Member: $190

Fee includes program handouts, refreshments and lunch. Please contact RWHC with any special dietary needs.
0.6 CEUs
RWHC is a CEU provider through the Wisconsin Society for Healthcare Education & Training (WISHET)

Presenter: Jo Anne Preston, Workforce & Organizational Development Senior Manager, RWHC

Target Audience:
Healthcare Managers, both experienced and new in their role

Workshop Description:

Managing difficult conversations is challenging to even the most skillful communicators. No one likes conflict! This workshop provides methods of working through the fear of direct communication while helping you build a toolbox for handling situations in a way that gets the best possible results.

Participants will learn to

  • Self-assess for discovering your natural “conflict style”, exposing you to potential new styles for different situations 
  •  Recognize “triangulation’’ and how to avoid it 
  • Implement tools to improve “A-to-B’’ communication 
  • Help others improve their conflict resolution results
Consider taking this workshop if the following are mostly true for you:
  • I would like to improve my skill and confidence in addressing conflict
  • The outcomes I achieve when I try to resolve conflicts are not as positive as I would like  
  • Often I am blocked on ideas for bringing opposing parties to an open discussion that results in improved team performance  
  • Sometimes it is easier to avoid conflict than to address it 
  • Trust is an issue in my department

Visit the RWHC Leadership Series web page to view all our class offerings.

If you would like more information about the RWHC Leadership Series, please email Education Services Manager, Carrie Ballweg, or call 608-643-2343.

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