Member Presentations

RWHC developed the Hospital to Hospital (H2H) Program, building on a recommendation from the keynote address at Wisconsin’s 2005 Rural Health Conference that rural hospital CEOs should seek out and visit other hospitals routinely to gain insight and enhance their own organization’s performance. RWHC member hospitals interested in participating submit a brief description of the program they are willing to share with a team of visitors, and the board’s steering committee chooses from the list of nominees for two to three site visits a year. RWHC hospital CEOs are given the first opportunity to register, and each site visit is limited to 20 participants. If 20 CEOs do not sign up, participating CEOs are encouraged to bring a guest until all 20 slots are filled.

Available to: CEO, Mgmt

Air Date: 5/29/2009
Time: 10:00 AM CDT
Duration: 2 Hours 42 Minutes

(H2H) Journey to Total Computerized Record (& Patient Satisfaction Success)

Jerry Worrick, President & CEO, Door County Memorial Hospital, and his staff provide an overview of their journey to a total computerized record (and patient satisfaction success), as well as their vision to be the best rural hospital in America.

Available to: CEO, Mgmt

Air Date: 4/3/2009
Air Time: 2:00 PM CDT
Duration: 9 Minutes

Richland Hospital Fundraising Video 2008

Steve Nockerts, Administrator, Richland Hospital, and Norbert Calnin, Director, Richland Hospital Foundation, present on the topic of Hospital Foundation/Planning Giving Development.

Available to: CEO, Mgmt

Air Date: 4/3/2009
Air Time: 2:00 PM CDT
Duration: 9 Minutes

Richland Hospital Fundraising Video 2007

Steve Nockerts, Administrator, Richland Hospital, and Norbert Calnin, Director, Richland Hospital Foundation, present on the topic of Hospital Foundation/Planning Giving Development

Available to: CEO, Mgmt

Air Date: 4/3/2009
Air Time: 2:00 PM CDT
Duration: 10 Minutes

Richland Hospital Fundraising Video 2006

Steve Nockerts, Administrator, Richland Hospital, and Norbert Calnin, Director, Richland Hospital Foundation, present on the topic of Hospital Foundation/Planning Giving Development.

Available to: CEO, Mgmt

Air Date: 3/27/2009
Air Time: 10:00 AM CDT
Duration: 2 Hours 59 Minutes

Richland Hospital

Presenter(s): Steve Nockerts, Administrator, Richland Hospital, Richland Center, WI

Richland Hospital staff highlight their Hospital Foundation/Planned Giving Development

Available to: CEO, Mgmt

Air Date: 11/21/2008
Air Time: 10:00 AM CST
Duration: 2 Hours 7 Minutes

The Hospitalist Program at Monroe Clinic

Mike Sanders, President & CEO, Monroe Clinic, and his staff provide a detailed overview of The Monroe Clinic and their hospitalist program, including: program goals, scope of service, implementation process, as well as positive impact on physician recruitment/retention and patient satisfaction. Their program manager (Kate Kinney) and CNO (Paula Elmer) present data that demonstrate the effect of hospitalists on operations, nursing practice, financials, and quality of care. This is followed by a facilitated panel discussion and Q&A with five physicians involved with the program

Available to: CEO, Mgmt

Air Date: 5/16/2008
Air Time: 1:00 PM CDT

PART 1:
Duration: 53 Minutes

PART 2:
Duration: 1 Hour 15 Minutes

Columbus Community Hospital – Focus on Performance Improvement: A Systematic Approach to Addressing Employee Opinion via Departmental Action Plans (2 Parts)

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View Part 2

Presenter(s): Ed Harding, President & CEO, Columbus Community Hospital

In 2004, Columbus Community Hospital (CCH) began conducting an employee opinion survey in an effort to identify and improve upon a number of organizational issues. HR Solutions, a reputable, nationally recognized survey firm conducting approximately 500 hospital surveys nation-wide was hired to complete this task. Year One (2005) results were less than stellar. On key indicators, CCH ranked at the 12th percentile nationally. Rather than wallowing in self-pity, the CCH management team recognized this as a great opportunity. A systematic approach was developed to address employee opinion via departmental Action Plans. These Plans required employee participation and buy-in. Year One action plans totaled over 170. This may sound a bit staggering, but when you rank in the 12th percentile, there is a lot to improve.

Results of the 2006 survey showed dramatic improvements from a statistical standpoint, but still not where CCH wanted to be. In fact, CCH received HR Solutions national award for the most improved hospital by moving to the 39th percentile. Through the creation of additional measurable Action Plans, CCH ranked within the "Best Practice" range (90th percentile) in almost every single indicator in 2007. In many of the areas CCH was actually the best practice nationally! Maintaining that level of performance was the focus of this past years’ survey. In 2008 CCH achieved a national ranking of 97th percentile. So how did CCH achieve this performance? Well that's what you'll find out through this H2H Program. As you can imagine, there is no panacea, no magic bullet. The Action Plans were the most significant reason because employees were heavily involved in drafting and implementing the Plans.

Available to: CEO, Mgmt

Air Date: 10/26/2007
Air Time: 1:00 PM CDT

PART 1:
Duration: 1 Hour 51 Minutes

PART 2:
Duration: 43 Minutes

Columbus Community Hospital -Our Lady of Victory Hospital (2 Parts)

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View Part 2

Presenter(s): Cynthia Eichman, President, Our Lady of Victory Hospital

The inaugural RWHC H2H (Hospital to Hospital) site visit for 2007-08 was held Friday, October 26, 2007 at Our Lady of Victory Hospital in Stanley with Cindy Eichman, President, as our host. The focus of this session is “Leadership Development.”

Cindy shared their experience related to leadership development. Sr. Lois Bush provided a brief history and rationale for Ministry Health Care's System approach to leadership development and coaching. Cindy shared how they do talent reviews and provide internal leadership development coaching to managers within the hospital. This includes identifying coaching needs for exemplary leaders and those in need of development. A panel of OLVH managers discussed their direct experience with the program. Participants left with resources to adapt this program locally, to share simple coaching tools for common challenges, and provide a few helpful website resources.

Available to: CEO, Mgmt

Air Date: 6/8/2007
Air Time: 10:00 AM CDT

PART 1:
Duration: 1 Hour 40 Minutes

PART 2:
Duration: 41 Minutes

Stoughton Hospital - (2 Parts)

View Part 1
View Part 2

The third and last RWHC H2H site visit in 2006-07 was on Friday, June 8, 2007, at the Stoughton Hospital with Terry Brenny as host. The focus of this session was on Stoughton’s Baptist Institute’s Customer Service and Organizational Excellence Program.

Available to: CEO, Mgmt

Air Date: 3/9/2007
Air Time: 10:00 AM CST
Duration: 2 Hours 5 Minutes

Vernon Memorial Healthcare, Inc.

Presenter(s): Garith Steiner, CEO/Administrator, Vernon Memorial Healthcare, Inc.

The second RWHC H2H site visit in 2006-07 was on Friday, March 9, 2007, at Vernon Memorial Healthcare in Viroqua with Garith Steiner as host. The focus of this session is on “Developing & Maintaining Strong Physician Relationships.

Available to: CEO, Mgmt

Air Date: 10/20/2006
Air Time: 10:00 AM CDT

PART 1:
Duration: 1 Hour 7 Minutes

PART 2 :
Duration: 1 Hour 8 Minutes

Grant Regional Health Center (2 Parts)

View Part 1
View Part 2

The Inaugural H2H (RWHC Hospital to RWHC Hospital) Site Visit was on Friday, October 20, 2006, at the Grant Regional Medical Center in Lancaster with Nicole Clapp as host. The session was entitled “Creating Service Excellence: Through ‘Touching Lives,’” with a focus on their implementation of fundamentals using the Disney Institute approach.

Advisory Board Company (ABC) Programs Since 2005, members of the Rural Wisconsin Health Cooperative have benefited from a heavily discounted group contract with the Advisory Board Company – a Washington, D.C., based organization that provides best practice research and analysis to over 2,500 hospitals and health systems around the country. Through this arrangement, participating hospitals can access the Advisory Board’s extensive resources: regional/national meetings, on-site presentations, conference calls, numerous publications, daily briefings, and analysis tools. For additional information, or to take advantage of this offering, please contact RWHC at 608-643-2343.

† Available to RWHC Members who are also members of the Advisory Board Company

Available to:
ABC Members (CEO, Mgmt)

Air Date: 6/5/2009
Air Time: 12:15 PM CDT
Duration: 1 Hour 28 Minutes

† "Future of Care Management"

Presenter(s): William F. Tell, Senior Director of Educational Services, The Advisory Board Company

The fragmented nature of the U.S. health care system is coming into full view as demographic and epidemiological forces create an ever-expanding pool of chronically ill patients. Progressive health systems have filled the gaps by restructuring their clinical programs around at-risk populations, investing in information technology to improve care coordination, and strengthening linkages to community providers. This presentation will explore the clinical, financial, and operational value of investments in care coordination.

Available to:
ABC Members (CEO, Mgmt)

Air Date: 5/1/2009
Air Time: 12:15 PM CDT
Duration: 1 Hour 46 Minutes

† "Navigating Physician Employment "

Presenter(s): Timothy Randall, The Advisory Board Company

Even hospitals that have long minimized physician employment now confront an increasing number of scenarios in which employment appears to be the only option to obtain or retain physicians for key hospital strategic priorities. Between stabilizing market access to threatened specialties, defending against proactive employment by competing hospitals, and utilizing employment contracts as last-ditch recruitment levers, the numbers—and types—of employed physicians often quickly—but steadily—add up. To avoid organizational chaos and the demonstrated financial and strategic risks of past employment debacles, relatively inexperienced hospital employers must quickly scale the employment competency learning curve. To that end, this Health Care Advisory Board presentation guides hospital leaders through key lessons in deciding when to employ physicians, as well as how to begin building an organizational structure that will promote manageability, minimize risk, and position the hospital to maximize gains from a frequently unavoidable investment.

Available to:
ABC Members (CEO, Mgmt)

Air Date: 2/6/2009
Air Time: 12:15 PM CST
Duration: 1 Hour 45 Minutes 18 Seconds

† The Integration Imperative: State of Hospital-Physician Relations circa 2008

Presenter(s): Jessica Sweeney-Platt

The Advisory Board’s State of the Union presentation for this year discusses a coalescence of forces—accelerated by the rapidly weakening economy—that will fundamentally change the shape of the health care delivery system over the next 5 to 10 years: soaring costs of health care services, continued erosion of employer sponsored coverage and rising ranks of the uninsured, growth in consumer price-sensitivity, and troubling trends in hospitals’ bad debt and elective procedural volumes. Coinciding with an election year in which health care has reached new significance on the political agenda, these factors are fueling political and market-based proposals for radical payment reform to “solve” systemic cost and quality problems and unite an ever-fragmenting delivery system

Available to:
ABC Members (CEO, Mgmt)

Air Date: 9/5/2008
Air Time: 12:15 PM CDT
Duration: 1 Hour 25 Minutes 15 Seconds

† Reducing First-Year Employee Turnover

Presenter(s): Fred Bayon

In this presentation, the Advisory Board offers a blueprint for sustaining new hire engagement by looking at strategies for improving retention of newly hired employees. Included in the discussion is an examination of milestones and opportunities for securing new hire loyalty and high performance within the first years of employment.

Available to:
ABC Members (CEO, Mgmt)

Air Date: 6/6/2008
Air Time: 12:15 PM CDT
Duration: 1 Hour 58 Minutes

† The Journey to Zero: Innovative Strategies for Minimizing Hospital-Acquired Infections

Presenter(s): Fabienne Moore MD

This is a presentation of strategies and best practices employed by the nation’s leading hospitals and health systems to achieve a new paradigm in medicine: virtually zero hospital-acquired infections. There is a special focus on building the business case for infection control, ensuring timely and accurate surveillance of pathogen presence and hospital response, and enfranchising staff in the most leveraged infection prevention and elimination opportunities.

Available to:
ABC Members (CEO, Mgmt)

Air Date: 5/2/2008
Air Time: 12:15 PM CDT
Duration: 1 Hour 36 Minutes 7 Seconds

†Engaging the Nurse Workforce

Over the next decade, hundreds of thousands of new nurses will enter the hospital workforce, replacing the industry's most seasoned clinicians. In general, these nurses have high expectations regarding work flexibility, pay and personal career fulfillment. This presentation focuses on enhancing levels of engagement amongst staff nurses. The research begins with findings from The Advisory Board's Nurse Engagement database, a proprietary survey of 4,500+ staff nurses. Survey results include a rank ordering of the most important attributes in driving staff nurse engagement. The bulk of the presenation presents strategies for pursuing these drivers of engagement at both the unit and institution-level. Each strategy is supported by detailed best practices drawn from exceptional nursing programs around the country.

Available to:
ABC Members (CEO, Mgmt)

Air Date: 2/1/2008
Air Time: 12:15 PM CST
Duration: 1 Hour 32 Minutes 26 Seconds

† Operational Excellence

Technological advances and the decentralization of services are also challenging "tried and true" management practices. New techniques demand greater levels of staff skill and expertise, and the geographic distribution of services requires innovative thinking on how to effectively schedule procedures, deploy staff, and ensure optimal throughput. Given these challenges, this presentation will identify exceptional scheduling practice at progressive institutions, and weigh the benefits of centralized versus decentralized scheduling models. This session will also examine ideal staffing models per modality, provide case studies of successful throughput improvements, and profile new mechanisms for reliably measuring productivity.

Available to:
ABC Members (CEO, Mgmt)

Air Date: 1/4/2008
Air Time: 12:15 PM CST
Duration: 1 Hour 32 Minutes

† Facility Investment Blueprints: Infrastructure Investment Guidance for 2007

Hospitals and health systems engaged in facility projects invariably find themselves torn between the best intentions for aesthetics, capacity, future flexibility, and a host of other aims, and the real-world reality of constrained resources and conflicting advice. The Advisory Board’s Innovations Center spent the better part of two years interviewing architects and hospital administrators, reading clinical literature, visiting “best-in-class” facilities, and constructing analyses. The end result—a series of reports on best practices for designing and building specific areas within the hospital, with a particular focus on the med-surg floor and ancillary services.

* Fee-based program not included in base RWHC membership

Available to:
CEO, Mgmt, Staff

Air Date: 12/22/2009
Air Time: 8:00 AM CST
Duration: 1 Hour 12 Min

Holiday Depression

Presenter(s): Presenter(s): Hugh F. Johnston MD, University of Wisconsin Madison Medical School

Available to:
CEO, Mgmt, Staff

Air Date: 12/15/2009
Air Time: 8:00 AM CST
Duration: 56 Minutes

Diverticulosis & Diverticulitis

Presenter(s): Tony DeGiovanni MD, Surgical Associates

Available to:
CEO, Mgmt, Staff

Air Date: 10/20/2009
Air Time: 8:00 AM CDT
Duration: 1 Hour

H1N1 Influenza Update

Presenter(s): Gregory P. DeMuri MD, UW School of Medicine, Department of Pediatric

Available to:
CEO, Mgmt, Staff

Air Date: 9/2/2009
Air Time: 6:30 PM CDT
Duration: 1 Hour 44 Minutes

H1N1: The Impending Epidemic: How Clinics, Hospitals, Schools & Communities Should Prepare

Presenter(s): George C. Mejicano MD, MS, Professor of Medicine, Section of Infectious Diseases, UW School of Medicine and Public Health

Available to:
CEO, Mgmt, Staff

Air Date: 6/26/2009
Air Time: 7:30 AM CDT
Duration: 1 Hour 25 Minutes

The Continuum of Stroke Care

Presenter(s): Justin Sattin MD, Assistant Professor, UW Dept. of Neurology, Medical Director, UW Health Comprehensive Stroke Program

Available to:
CEO, Mgmt, Staff

Air Date: 6/2/2009
Air Time: 8:00 AM CDT
Duration: 47 Minutes

The Biology of Iron & Iron Deficiency: A Review by Case Studies

Presenter(s): Peter Beatty MD, FACP, Section of Oncology/Hematology, Dean Health Systems

Available to:
CEO, Mgmt, Staff

Air Date: 5/26/2009
Air Time: 8:00 AM CDT
Duration: 54 Minutes

A Good Death: Moral Issues at the End of Life

Presenter(s): Julie Fagan MD, University Hospital & Clinics, Madison

The learning objectives for this presentation include:
1. Define decisional capacity and how it is determined
2. Differentiate between living will and durable power of attorney for health care
3. Discuss moral differences between withholding care and withdrawing after starting life-sustaining treatment
4. List legal considerations in Wisconsin

This program is approved for 0.1 continuing education units (CEUs) by the Rural Wisconsin Health Cooperative, a CEU provider through the Wisconsin Society for Healthcare Education and Training (WISHET).

Available to:
CEO, Mgmt, Staff

Air Date: 5/5/2009
Air Time: 8:00 AM CDT
Duration: 55 Minutes

Autism

Presenter(s): M. Michael Ishii MD, MS, Site Psychiatrist, Sun Prairie Clinic, Dean Health Systems, Madison, WI

This program provides current trends and information regarding autism.

This program is approved for 0.1 continuing education units (CEUs) by the Rural Wisconsin Health Cooperative, a CEU provider through the Wisconsin Society for Healthcare Education and Training (WISHET).

Available to:
CEO, Mgmt, Staff

Air Date: 3/3/2009
Air Time: 8:00 AM CST
Duration: 1 Hour

Wound Care Update

Presenter(s): Sandra C. Carr MD, Vascular Surgery, Wisconsin Heart & Vascular Institute
Laura E. Brown, MS, PA-C, WCC, Wisconsin Heart & Vascular Institute

Available to:
CEO, Mgmt, Staff

Air Date: 12/16/2008
Air Time: 8:00 AM CST
Duration: 55 Minutes

Current Management of Varicose Veins and Chronic Venous Disease

This program provides current trends and information regarding the management of varicose veins and chronic venous disease.

This program is approved for 0.1 continuing education units (CEUs) by the Rural Wisconsin Health Cooperative, a CEU provider through the Wisconsin Society for Healthcare Education and Training (WISHET).

Presenter(s): Sandra C. Carr MD, Vascular Surgery, Wisconsin Heart & Vascular Institute

Available to:
CEO, Mgmt, Staff

Air Date: 10/21/2008
Air Time: 8:00 AM CDT
Duration: 1 Hour 1 Minute

Streptococcal Pharyngitis: 2008 Update

Presenter(s): Ellen Wald MD, University Hospital & Clinics

Available to:
CEO, Mgmt, Staff

Air Date: 9/30/2008
Air Time: 8:00 AM CDT
Duration: 52 Minutes

The Increasing Importance of the Adolescent 'Platform': Expanding the Population for Immunizations

Presenter(s): James Conway MD

Available to:
CEO, Mgmt, Staff

Air Date: 9/23/2008
Air Time: 8:00 AM CDT
Duration: 54 Minutes

Community Acquired Pneumonia

This program provides current trends and information regarding community acquired pneumonia.

This program is approved for 0.1 continuing education units (CEUs) by the Rural Wisconsin Health Cooperative, a CEU provider through the Wisconsin Society for Healthcare Education and Training (WISHET).

Presenter(s): George C. Mejicano MD, MS, Professor of Medicine, Section of Infectious Diseases, UW School of Medicine and Public Health

Available to:
CEO, Mgmt, Staff

Air Date: 9/16/2008
Air Time: 8:00 AM CDT
Duration: 51 Minutes

Emerging IDs: The Challenge of Clostridium difficile Antibiotic-associated Colitis

Presenter(s): Dennis G. Maki MD

This program provides the following learning objectives:
1. Definitions of Emerging IDs of the National Institute of Medicine
2. Reasons for the emergence of new IDs
3. Clostridium difficile: the organism, its history, why it has emerged as a leading EID, its epidemiology, clinical features, diagnosis and management, and preventions of C. difficile disease.

Available to:
CEO, Mgmt, Staff

Air Date: 5/20/2008
Air Time: 8:00 AM CDT
Duration: 52 Minutes

Stroke

Presenter(s): Michael Frucht MD

Review of stroke, including information about current Class I data for TIA treatment, and early treatment for ischemic stroke. Examples of several unusual stroke patients will be discussed.

This program will provide:
1. Information regarding current Class I data for TIA treatment
2. Information regarding current Class I data for early treatment of ischemic stroke
3. Examples of several unusual stroke patient situations

This program is approved for 0.1 continuing education units (CEUs) by the Rural Wisconsin Health Cooperative, a CEU provider through the Wisconsin Society for Healthcare Education and Training (WISHET).

Available to:
CEO, Mgmt, Staff

Air Date: 10/2/2007
Air Time: 8:00 AM CDT
Duration: 58 Minutes

Influenza Update 2007

Presenter(s): Peter A. Shult PhD, Dir. of Communicable Disease Division, WI State Laboratory of Hygiene

Review of clinical and epidemiological features of seasonal, avain, and pandemic influenza. Review of public health preparedness efforts for pandemic influenza.

This program is approved for 0.1 continuing education units (CEUs) by the Rural Wisconsin Health Cooperative, a CEU provider through the Wisconsin Society for Healthcare Education and Training (WISHET).

Available to:
CEO, Mgmt, Staf

Air Date: 5/29/2007
Air Time: 8:00 AM CDT
Duration: 1 Hour 2 Minutes

Hospital Management of Common Pediatric Respiratory Illnesses

Presenter(s): Kristin Seaborg MD, FAAP

Available to:
CEO, Mgmt, Staf

Air Date: 2/27/2007
Air Time: 9:00 AM CST
Duration: 54 Minutes

Shock

Presenter(s): Cella Janisch RN, BSN

Presentation on the pathophysiology, signs, symptoms, and treatment of shock

Available to:
CEO, Mgmt, Staf

Air Date: 1/30/2007
Air Time: 8:00 AM CST
Duration: 45 Minutes

Pediatric Fitness & Fatness

Presenter(s): Kristin Seaborg MD, FAAP

Available to:
CEO, Mgmt, Staf

Air Date: 1/23/2007
Air Time: 11:00 AM CST
Duration: 1 Hour 3 Minutes

Emergent Cardiac Drug Review

Presenter(s): Cella Janisch RN, BSN

Presentation given by Cella Janisch, RN, BSN at the Wisconsin Nurse Residency Program

Available to:
CEO, Mgmt, Staff

Air Date: 1/23/2007
Air Time: 8:00 AM CST
Duration: 35 Minutes

Pediatric Trauma: Triage and Prevention Strategies

Presenter(s): Leonard Go MD

Available to:
CEO, Mgmt, Staff

Air Date: 12/5/2006
Air Time: 8:00 AM CST
Duration: 59 Minutes

Septic Shock: Biology and Evidence-based Management

Presenter(s): Dennis G. Maki MD

Presentation by Dr. Dennis Maki at Sauk Prairie Memorial Hospital

Available to:
CEO, Mgmt, Staff

Air Date: 9/26/2006
Air Time: 12:00 PM CDT
Duration: 1 Hour 2 Minutes

Assessment & Prevention of VTE

Presenter(s): Cate Ranheim MD

Dr. Cate Ranheim from Meriter Hospital presents on "Assessment and Prevention of VTE"

Available to:
CEO, Mgmt, Staff

Air Date: 9/7/2006
Air Time: 8:30 AM CDT
Duration: 1 Hour 16 Minutes

The "Meth" Epidemic

Presenter(s): Karen King RN, Director of ER and Surgery, Memorial Medical Center, Neillsville, WI

* Fee-based program not included in base RWHC membership
Available to: CEO, Mgmt, Staff Air Date: 9/7/2006 Air Time: 8:30 AM CDT Duration: 1 Hour 16 Minutes	Optimize Reimbursement and Minimize Pressure Ulcers Presenter(s): Sheila Goethel, RHIT, CCS, Coding Consultant, RWHC RAC Hospital Board Education Jody Rothe RN, WCC
Available to: CEO, Mgmt, Staff Air Date: 3/26/2009 Air Time: 1:30 PM CDT Duration: 19 Minutes	Recovery Audit Contractors: What Hospital Board Members Need to Know Presenter(s): Rich Donkle, Director of Financial Consulting Services, RWHC With RAC audits rolling out on 1-1-10, Hospitals will need to be proactive by preparing for, reacting to, and managing the RAC process. One proactive preparatory function entails hospital stakeholder education. RWHC has prepared Mediasite sessions which will allow your staff to conveniently view at their own computer and/or on demand during your scheduled meetings. Because your stakeholders have varied levels of involvement, RWHC has developed RAC educational sessions geared for your Hospital Board members as well as for your Physicians: RAC Hospital Board Education RAC Physician Education
Available to: CEO, Mgmt, Staff Air Date: 3/26/2009 Air Time: 1:00 PM CDT Duration: 40 Minutes	Recovery Audit Contractors: What Hospital Board Members Need to Know Presenter(s): Sheila Goethel, RHIT, CCS, Coding Consultant, RWHC With RAC audits rolling out on 1-1-10, Hospitals will need to be proactive by preparing for, reacting to, and managing the RAC process. One proactive preparatory function entails hospital stakeholder education. RWHC has prepared Mediasite sessions which will allow your staff to conveniently view at their own computer and/or on demand during your scheduled meetings. Because your stakeholders have varied levels of involvement, RWHC has developed RAC educational sessions geared for your Hospital Board members as well as for your Physicians: RAC Hospital Board Education RAC Physician Education
Available to: CEO, Mgmt, Staff Air Date: 3/5/2009 Air Time: 12:00 PM CST Duration: 1 Hour 10 Minutes	What You Need to Know About Never Events Presenter(s): Sheila Goethel, RHIT, CCS, Coding Consultant, RWHC
Available to: CEO, Mgmt, Staff Air Date: 10/30/2008 Air Time: 12:00 PM CDT Duration: 1 Hour 40 Minutes	Demystifying Infusion and Transfusion Coding Presenter(s): Sheila Goethel, RHIT, CCS, Coding Consultant, RWHC
Available to: CEO, Mgmt, Staff Air Date: 6/14/2007 Air Time: 1:00 PM CDT Duration: 1 Hour 45 Minutes	Notification of Hospital Discharge Appeal Rights Presenter(s): Sheila Goethel, RHIT, CCS, Coding Consultant, RWHC

* Fee-based program not included in base RWHC membership
Available to: CEO, Mgmt, Staff Air Date: 3/12/2009 Air Time: 10:00 AM CDT Duration: 1 Hour 34 Minutes	Accounting & Auditing Technical Update 2009 Presenter(s): Jay D. Adkisson, Partner, Wipfli Health Care Practice
Available to: CEO, Mgmt Air Date: 7/24/2008 Air Time: 10:00 AM CDT Duration: 2 Hours 10 Minutes	* The Charge Description Master: What You Need to Know Presenter(s): John Bartell, Partner, Bay Area HealthCare Consulting, Inc. John Bartell, Bay Area HealthCare Consulting provides Chargemaster reviews and Charge capture audits for many Wisconsin hospitals. In this session, John shares common chargemaster errors; high risk/high volume chargemaster issues; discusses Chargemaster teams, their functions and common team players; extended recovery (aka observation after day care surgery), and provided helpful CMS resources.
Available to: CEO, Mgmt, Staff Air Date: 3/28/2008 Air Time: 10:00 AM CDT Duration: 1 Hour 57 Minutes	Accounting & Auditing Technical Update 2008 Presenter(s): Jay D. Adkisson, Partner, Wipfli Health Care Practice
Available to: CEO, Mgmt, Staff Air Date: 3/20/2006 Air Time: 10:15 AM CDT Duration: 55 Minutes	Understanding the Tax-Exempt Financing Process Presenter(s): John Whiting, Quarles & Brady, LLP This program is designed for those who have never completed a tax-exempt financing or have not done so for a long time.

* Fee-based program not included in base RWHC membership
Available to: CEO, Mgmt, Staff Air Date: 1/8/2010 Air Time: 11:00 AM CST Duration: 49 Minutes	RWHC Forum: eHealth Update Presenter(s): Denise Webb, State Health IT Coordinator, eHealth Program, Department of Health Services, State of Wisconsin This presentation is an update on the State’s activities with ARRA funding and the Federal government relating to electronic health records and health information exchange.
Available to: CEO, Mgmt, Staff Air Date: 11/19/2009 Air Time: 10:00 AM CST Duration: 1 Hour 59 Minutes	Domestic Violence: The Role of Health Care Providers in Screening and Responding Presenter(s): Lina Juarbe Botella, Wisconsin Coalition Against Domestic Violence
Available to: CEO, Mgmt, Staff Air Date: 11/18/2009 Air Time: 10:00 AM CST Duration: 4 Hours 12 Minutes	* Oasis-C: The Basics Presenter(s): Mary Jo Sutton RN, Nurse Consultant/WI OASIS Education Coordinator, WI Division of Quality Assurance This training provides working knowledge of the new Home Health OASIS-C instrument and data collection processes.
Available to: CEO, Mgmt Air Date: 10/2/2009 Air Time: 11:00 AM CDT Duration: 1 Hour 4 Minutes	Federal Health Reform Presenter(s): Eric Tempelis, Director of Government Relations, Gundersen Lutheran Eric discusses the newly developing Healthcare Quality Coalition and national health reform. He also addresses Gundersen‘s work regarding advanced care directives.
Available to: CEO, Mgmt, Staff Air Date: 7/14/2009 Air Time: 12:00 PM CDT Duration: 50 Minutes	How To Start and Maintain A Free Health Care Clinic Presenter(s): Haakon Carlson MD
Available to: CEO, Mgmt, Staff Air Date: 7/10/2009 Air Time: 11:00 AM CDT Duration: 58 Minutes	"RWHC Forum: “Can We Become Healthier than Minnesota?” Presenter(s): David Kindig MD, PhD, Emeritus UW Professor
Available to: CEO, Mgmt, Staff Air Date: 4/24/2009 Air Time: 9:00 AM CDT Duration: 2 Hours 25 Minutes	Safeguarding Against Nursing Never Events: Best Practices for Preventing Pressure Ulcers and Patient Falls Presenter(s): Joan Meadows, Advisory Board Company
Available to: CEO, Mgmt, Staff Air Date: 4/15/2009 Air Time: 2:00 PM CDT Duration: 56 Minutes	SMART Goals: The Path to Achievement Presenter(s): Jo Anne Preston, RWHC Workforce & Organizational Development Manager, 608-644-3261, jpreston@rwhc.com
Available to: CEO, Mgmt, Staff Air Date: 4/14/2009 Air Time: 9:00 AM CDT Duration: 2 Hours 11 Minutes	Social Marketing & Social Media Presenter(s): John Eich, Director, Wisconsin Office of Rural Health Jiri Marousek, LSB Advertising Lori Bruss, CHES, Exec. VP and Sarah Nohr, Account Service Manager, The Roberts Group
Available to: CEO, Mgmt, Staff Air Date: 4/3/2009 Air Time: 2:00 PM CDT Duration: 9 Minutes	Coaching Overview Presenter(s): Jo Anne Preston, RWHC Workforce & Organizational Development Manager, 608-644-3261, jpreston@rwhc.com Coaching overview for Langlade Memorial Hospital, Antigo, WI.
Available to: CEO, Mgmt, Staff Air Date: 12/23/2008 Air Time: 10:00 AM CST Duration: 59 Minutes	SMART Goals-Monroe Clinic Presenter(s): Jo Anne Preston, RWHC Workforce & Organizational Development Manager, 608-644-3261, jpreston@rwhc.com
Available to: CEO, Mgmt, Staff Air Date: 11/19/2008 Air Time: 1:00 PM CST Duration: 27 Minutes	Rural Pharmacy Careers Presenter(s): RWHC Pharmacy Roundtable Facilitated discussion with the RWHC Pharmacy Roundtable about rural pharmacy careers (to be presented to UW School of Pharmacy student groups).
Available to: CEO, Mgmt, Staff Air Date: 10/24/2008 Air Time: 9:00 AM CDT Duration: 1 Hour 12 Minutes	Cultivating Service Excellence: Part 1 of 2 Presenter(s): Joan Meadows, Advisory Board Company
Available to: CEO, Mgmt, Staff Air Date: 10/24/2008 Air Time: 10:45 AM CDT Duration: 1 Hour 52 Minutes	Cultivating Service Excellence: Part 2 of 2 Presenter(s): Joan Meadows, Advisory Board Company
Available to: CEO, Mgmt, Staff Air Date: 10/17/2008 Air Time: 11:30 AM CDT Duration: 35 Minutes	* Incident-To Billing Presenter(s): Tamara Carey, Healthcare Consultant, Suby, Von Haden & Associates
Available to: CEO, Mgmt, Staff Air Date: 10/17/2008 Air Time: 11:30 AM CDT Duration: 9 Minutes	* Overview of SVA Healthcare Services, LLC Presenter(s): Catherine Smith RN, Healthcare Consultant, Suby, Von Haden & Associates
Available to: CEO, Mgmt, Staff Air Date: 10/17/2008 Air Time: 11:30 AM CDT Duration: 57 Minutes	* Incident-To Presenter(s): Catherine Smith RN, Healthcare Consultant, Suby, Von Haden & Associates Tamara Carey, Healthcare Consultant, Suby, Von Haden & Associates
Available to: CEO, Mgmt, Staff Air Date: 9/12/2008 Air Time: 10:00 AM CDT Duration: 28 Minutes	* RWHC Overview Presenter(s): Larry Clifford, (former) Director of Marketing and Business This presentation provides an overview of the Rural Wisconsin Health Cooperative, including our history, programs/services, and benefits of membership. The intended audiences include: potential new members and staff members at RWHC hospitals who simply want to learn more about what the Cooperative is all about.
Available to: CEO, Mgmt, Staff Air Date: 4/9/2008 Air Time: 1:00 PM CDT Duration: 1 Hour 52 Minutes	* Bridging the Language Gap: Working Effectively with Medical Interpreters Presenter(s): Shiva Bidar-Sielaff, Director of Interpreter Services and Community Partnerships, UW Health Shiva Bidar-Sielaff, M.A., Director of Interpreter Services and Community Partnerships, UW Health, provides state demographic data and trends as it pertains to linguistically diverse communities, legal and accreditation requirements to provide language access, qualifications and role of the medical interpreter, and how health care workers can work effectively with medical interpreters.
Available to: CEO, Mgmt, Staff Air Date: 4/4/2008 Air Time: 11:00 AM CDT Duration: 1 Hour 7 Minutes	RWHC Forum Guest Speaker: Susan Turney, MD - April 4, 2008 Presenter(s): Susan Turney MD, CEO/Exec. VP, Wisconsin Medical Society Susan Turney, MD, Chief Executive Officer/Executive Vice President, Wisconsin Medical Society shares her thoughts about issues that physicians are and will be facing in Wisconsin, the WMS Workforce Survey, reporting of physician quality of care, her vision for WMS, and WMS-RWHC collaborative opportunities.
Available to: CEO, Mgmt, Staff Air Date: 2/7/2007 Air Time: 12:00 PM CST Duration: 10 Minutes	The Richland Hospital: Right where you live, when you need us the most. Presenter(s): Default Presenter

* Fee-based program not included in base RWHC membership
Available to: CEO, Mgmt, Staff Air Date: 5/20/2009 Air Time: 11:00 AM CDT Duration: 58 Minutes	Legal Parameters of the EMR and Hybrid Medical Records Presenter(Presenter(s): Sarah E. Coyne, Attorney, Quarles & Brady, LLP
Available to: CEO, Mgmt, Staff Air Date: 4/22/2009 Air Time: 10:00 AM CDT Duration: 3 Hours 59 Minutes	* OSHA Overview for Health Care Professionals Presenter(s): Terry Moen MS, JD, Project Manager, WisCon Program, Occupational Health Division, Wisconsin State Lab of Hygiene George Gruetzmacher, PhD, CIH, PE, Project Manager, WisCon Program, Occupational Health Division, Wisconsin State Lab of Hygiene
Available to: CEO, Mgmt, Staff Air Date: 12/5/2008 Air Time: 10:00 AM CST Duration: 50 Minutes	* Labor Unions: Current Trends and Practical Tips for Rural Hospitals Presenter(s): Sarah E. Coyne, Attorney, Quarles & Brady, LLP This presentation addresses union facts and trends, tactics and issues, the impact of unionization, warning signs and practical tips.
Available to: CEO, Mgmt, Staff Air Date: 9/24/2008 Air Time: 10:00 AM CDT Duration: 14 Minutes	* It's All in the Family: Managing Patient Information with Patient Visitors-Part 1 of 2 Presenter(s): Kerry Moskol, Attorney, Quarles & Brady, LLP
Available to: CEO, Mgmt, Staff Air Date: 9/24/2008 Air Time: 10:00 AM CDT Duration: 29 Minutes	* It's All in the Family: Managing Patient Information with Patient Visitors-Part 2 of 2 Presenter(s): Kerry Moskol, Attorney, Quarles & Brady, LLP
Available to: CEO, Mgmt, Staff Air Date: 9/24/2008 Air Time: 10:00 AM CDT Duration: 50 Minutes	Practical Security Pointers in the Era of Electronic Health Records Presenter(s): Kerry Moskol, Attorney, Quarles & Brady, LLP
Available to: CEO, Mgmt, Staff Air Date: 9/24/2008 Air Time: 10:00 AM CDT Duration: 17 Minutes	* Redisclosure Is Not A Dirty Word - Unless It's A Mental Health or AODA Record Presenter(s): Amy Bradshaw, Attorney, Quarles & Brady, LLP
Available to: CEO, Mgmt, Staff Air Date: 9/24/2008 Air Time: 10:00 AM CDT Duration: 16 Minutes	* Three Burning HIM Legal Questions Presenter(s): Amy Bradshaw, Attorney, Quarles & Brady, LLP
Available to: CEO, Mgmt, Staff Air Date: 9/24/2008 Air Time: 10:00 AM CDT Duration: 32 Minutes	* Stick 'Em Up: The Cliff Notes Version of Disclosures to Law Enforcement Presenter(s): Sarah E. Coyne, Attorney, Quarles & Brady, LLP
Available to: CEO, Mgmt, Staff Air Date: 9/24/2008 Air Time: 10:00 AM CDT Duration: 25 Minutes	Anticipating the Unruly Litigators and Surly Surveyors: Records Retention Practical Tips Presenter(s): Sarah E. Coyne, Attorney, Quarles & Brady, LLP
Available to: CEO, Mgmt, Staff Air Date: 4/12/2007 Air Time: 12:00 PM CDT Duration: 2 Hours 28 Minutes	* What Health Care Providers Need to Know About Guardianship & Protective Services, Adults-at-Risk, Elder Abuse and Domestic Violence Presenter(s): Betsy Abramson
Available to: CEO, Mgmt Air Date: 2/20/2007 Air Time: 11:00 AM CST Duration: 1 Hour 22 Minutes	* A Practical Guideline for Hospital Management of Medical Errors Presenter(s): Sarah E. Coyne, Attorney, Quarles & Brady, LLP The stakes have skyrocketed for Wisconsin hospitals where medical errors are concerned. While the hospital industry has made great strides in error prevention, hospitals must now consider how they will react if and when an error occurs despite all the best plans, intentions, policies, procedures and quadruple checks. This presentation will focus on practical steps for hospitals to take to manage all of the potential fall-out from medical errors. Perhaps the most frightening potential fallout is potential criminal liability. While managing the potential criminal liability is somewhat unpredictable, this presentation will cover strategies and advance planning for responding to inquiries from criminal investigators. This presentation will also cover practical steps for managing patient claims and civil liability, regulatory survey and citation from state and federal regulators, considerations for responding to media and the press (and the confidentiality concerns relating to those responses), as well as methods of communicating effectively with your staff and with your patients.
Available to: CEO, Mgmt, Staff Air Date: 8/2/2006 Air Time: 10:00 AM CDT Duration: 34 Minutes	Informed Consent Presenter(s): Sarah E. Coyne, Attorney, Quarles & Brady, LLP Sarah Coyne with Quarles & Brady law firm presents an educational training session on informed consent.




Available to: CEO, Mgmt, Staff Air Date: 8/10/2006 Air Time: 1:30 PM CDT Duration: 32 Minutes	UpToDate Demonstration Presenter(s): Default Presenter (3.2 Import) This is a demonstration of an evidence based electronic medical information resource available to RWHC members at a discount. Contact RWHC at 608-643-2343 for additional information.
Available to: CEO, Mgmt, Staff Air Date: 7/27/2006 Air Time: 1:00 PM CDT Duration: 22 Minutes	RHCW Website Instructional Presentation Presenter(s): Dawn Johnson, RWHC Workforce Development